Who we are

Our website address is: https://thetransitionwell.transitioningwell.com.au/

What personal data we collect and why we collect it

Privacy Policy

1. Privacy Policy

This Privacy Policy applies to the collection, storage, use and disclosure by Transitioning Well (ABN 50 203 962 931) (TW, we, us) of your personal information.  It also provides information on how you can obtain access to or seek correction of your personal information. Transitioning Well is committed to the protection of personal information and has developed this Privacy Policy in line with the ‘Australian Privacy Principles’ in the Privacy Act 1988 (Cth).

You agree that providing us with your personal information when you complete a form, use the digital platform known as The Transition Well (platform), www.transitionwell.transitioningwell.com.au, complete the Transition Assessment- Parental Leave survey, and/or provide your personal information, implies your consent to the collection and use of your personal information in accordance with this Privacy Policy.  We may change this Privacy Policy from time to time.  Your use of The Transition Well digital platform following any such change to the Privacy Policy will confirm your acceptance of the changes.

2. Kinds of personal and health information collected

We only collect personal and health information that is reasonably necessary for us to provide you with the services you have requested, enhance your use of The Transition Well digital platform, and to enable us to provide the services offered on the platform. The type of personal information we may collect from you includes personal information, such as your full name, email address, and details about your marital or relationship status. The type of health information we collect is the due date or date of birth of your child. We also collect information on your current relationship status and your relationship to your child/ren. This data allows us to customise the platform and provide resources based on your personal circumstance.

When providing your personal information to us, some information may be identified as mandatory or voluntary. If you do not provide the mandatory data, you may be unable to continue using the program and/or we may not be able to effectively provide our services to you.

3. Collection of your personal information

In most cases, we will collect personal information directly from you and/or your employer.  This may take place when you/your employer provides us with your personal information through via email, in person, over the telephone or by completing documents, such as an administrative form.

In operating The Transition Well (platform) Transitioning Well may collect:

  • Information that does not personally identify you but tracks your use of the platform
  • Information that does personally identify you (including details such as name, email address) but only when you voluntarily give it to us; and/or
  • Sensitive information, including health information (such as your child’s expected date of birth) but only when you voluntarily give it to us (for example, if you establish an account).

The collection of this personal information is required to enable Transitioning Well to provide the services to you on the platform, to send you general correspondence relating to your Transition Well account (i.e.including and not limited to, newsletters) and to ensure the highest quality of service provision.  Individuals do not have to supply TW with their personal or health information,  However, if the individual chooses not to do so, TW may be unable to provide the services required or sought.

4. Storage and security of your personal information

From time to time, we may hold personal information in any combination of data storage facilities, cloud computing facilities or paper-based files which may be operated or held by us or by third party service providers under a contractual arrangement.   These service providers may hold information locally or overseas.

We will use all reasonable endeavours to maintain the security of your personal information from unauthorised access, modification, or disclosure.  We cannot ensure or warrant that your personal information will always be secure during transmission or protected from unauthorised access during storage.  Therefore, you provide your personal information to us at your own risk.  Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information in connection with the platform.

Please note that under the law and standards of psychology, your online material pertaining to any assessment results and health information (including the birthdate of your child) is transmitted securely through a Virtual Private Network (VPN).  At any stage, you may request to see the information that relates to you. All requests for access to information should be lodged with Transitioning Well, by emailing platform@transitioningwell.com.au or phoning 1300 824 808.

5. Use and disclosure of your personal information

TW will use and disclose your personal and health information in order to provide you with the services requested, for you to use the platform, and for TW to send you material related to the platform (i.e. newletters, resources).  You hereby consent to TW:

  • Contacting you to ask you to provide feedback about the platform, including through an anonymous email survey;
  • Collecting, moderating and sharing comments and feedback provided by you;
  • Using your personal and/or health information to contact you for advertising, promotional and direct marketing purposes in order to inform you about our activities and to improve the platform;
  • Using your personal and/or health information to perform administrative functions and activities in relation to our services and the platform;
  • Using your personal and/or health information to improve our services or platform to develop new products or services, which may involve performing analytics on information that we collect automatically;
  • Disclosing the personal information we collect to third parties we engage to perform functions or provide products and services on our behalf, such as mail outs, event management, marketing, research and advertising;
  • Disclosing the personal information and/or health information we collect on a de-identified basis to provide research data to Government and/or private sector organisations, and/or your employer
  • Using your personal and/or health information to respond to enquiries you make regarding the services or website;
  • Using your personal information and to provide you with online training where applicable;
  • Using your personal and/or health information to comply with any applicable laws.

If you decide that you do not wish to receive information from us, please contact us with your request to be removed from our mailing list.  We will remove your name within a reasonable period of receipt of notice.

Where practicable, we will endeavour to collect, hold, use and disclose personal information for the purposes described above on a de-identified basis.

6. Purpose of collecting your personal and health information

The purpose of collecting your personal and health information is to:

  • provide services and support to you, including timely and relevant information about emotional and mental wellbeing throughout pregnancy and the first twelve months following the birth of a baby;  and
  • to provide reports on the uptake and use of the program to your organisation
  • obtain de-identifiable data for the purpose of further improving the program

7. Access, amendment and deletion of your personal information

We will use all reasonable endeavours to keep your personal information accurate, complete, up-to-date, relevant and not misleading.  Please contact us to examine your personal information, if required, and we will provide a complete list of your personal information within a reasonable period of receipt of your request.  You may contact us to amend any of your personal information that is inaccurate, incomplete or out-of-date or request that your personal information be deleted.  We will amend or delete your records as requested within a reasonable period of receipt of notice.  If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests.  Transition Well may require identification to be provided before releasing copies of personal information.

8. Disclaimer

We will only collect, use or disclose information that personally identifies you in accordance with this Privacy Policy, unless we are required to disclose it by law or, in our opinion, we are required by disclose it to protect the rights or property of us or any third party or to avoid injury to any person.

9. Links

If you use a link to access a third party website, you do so entirely at your own risk.  You should always read the applicable privacy policies on the other websites.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

10. Mandatory data breach notifications

From 22 February 2018, pursuant to the Privacy Act 1988, we are required to notify you and the Australian Information Commissioner if we suspect that a data breach (relating to your personal and/or health information) has occurred and there is real risk of serious harm to you as a result of the breach.

11. Applicable law

The website is controlled from our offices in Australia.  This Privacy Policy will be governed by and construed in accordance with the laws of Australia.  You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia.  If any provision of this Privacy Policy is found to be invalid or unenforceable by a court of law, such invalidity or unenforcability will not affect the remainder of this Privacy Policy, which will continue in full force and effect.

12. Contact us

If you have any questions about this Privacy Policy or would like further information, please contact us by any of the following means during business hours from Monday to Friday:

Mail:  Attn: Privacy Policy
Transitioning Well
Suite 1b/307 Wattletree Rd
Malvern East 3145
Tel:  1300 824808
Email:  info@transitioningwell.com.au

13. Making a complaint

If you have any concerns about how we manage your personal information, you may write to our Privacy Officer at Transitioning Well Suite 1b/307 Wattletree Rd Malvern East 3145.  We will reasonably endeavour to provide a response within 30 days of receipt of your complaint.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by writing to the OAIC at GPO Box 5218, Sydney, NSW 2001.  For further information about the OAIC, please visit www.oaic.gov.au.

Last Updated: 14 April 2020